Drive day-to-day execution of IT operations and cloud service activities in support of overall program objectives.
Convert program priorities into weekly and daily technical execution plans for CSP and MSP teams.
Own operational schedules, task sequencing, and dependency management across infrastructure, platform, security, and service operations.
Ensure technical teams are aligned on scope, priorities, and timelines, escalating conflicts or risks to the Program Leader as needed.
Manage operational readiness for new capabilities, changes, and releases, ensuring smooth transition to steady-state operations.
Serve as the primary coordination point between the HPE CSP and the MSP.
Define and manage daily engagement models, roles, and responsibilities between CSP and MSP teams.
Ensure MSP operational activities align with CSP architectures, security controls, and service expectations.
Coordinate incident response, problem management, maintenance windows, and change execution across providers.
Track operational issues to resolution, ensuring accountability and timely closure.
Build and maintain integrated technical schedules covering engineering, security, compliance, and operational activities.
Identify and manage cross-team dependencies, technical constraints, and operational risks.
Proactively surface schedule impacts, resource contention, and execution risks to program leadership.
Ensure operational milestones align with ATO, audit, and compliance timelines.
Oversee adherence to ITSM processes including incident, problem, change, configuration, and release management.
Participate in and support Change Control Boards (CCB) and technical readiness reviews.
Ensure operational processes meet federal governance, security, and availability requirements.
Monitor operational KPIs, SLAs, and service health metrics; drive corrective actions where needed.
Manage RMF and ATO activities as an operational program, ensuring technical teams deliver required artifacts and evidence on schedule.
Coordinate engineering, security, and operations teams to support initial ATOs, renewals, interim ATOs, inherited controls and reciprocity efforts.
Maintain integrated timelines linking technical remediation, POA&M closure, and continuous monitoring activities.
Act as the operational interface to AO, ISSO/ISSM, SCA/3PAO, and system owners.
Oversee production, updates, and operational maintenance of security documentation, including SSP, SAP / SAR, POA&M, control implementation evidence, continuous monitoring artifacts, and configuration, incident response, and contingency plans.
Ensure documentation reflects actual operational state, not just design intent.
Define and refine repeatable execution models for federal IT operations and cloud service delivery.
Drive improvements based on operational metrics, audit findings, and lessons learned.
Standardize coordination patterns between CSP, MSP, and government stakeholders.
Enable technical teams by clearing blockers, prioritizing work, and ensuring resource alignment.
Foster disciplined execution, accountability, and operational excellence.
Support technical leads with planning, sequencing, and execution tracking so teams can focus on delivery.

Requirements

US Citizenship Required
Currently Active Secret Security Clearance
DoD 8140 compliant – IAT Level I or IAM Level I certification required
ITIL v4 certification required
Project Management Professional certification required
Bachelor’s degree preferred or Associate degree (technical field) with 6–8 years of relevant experience
Strong technical program management skills with emphasis on execution, scheduling, and operational coordination
Proven experience managing IT operations, cloud services, or infrastructure programs in federal environments
Deep understanding of ITSM, service operations, and MSP/CSP delivery models
Working knowledge of cloud infrastructure and platforms
Working knowledge of security operations and compliance
Working knowledge of Agile, DevOps, and CI/CD concepts
Ability to translate technical execution into clear status, risk, and impact reporting
Confident communicator with engineers, operations staff, and senior federal stakeholders.

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationscloud servicesinfrastructure managementschedulingoperational coordinationITSMAgileDevOpsCI/CDsecurity operations

Soft Skills

technical program managementcommunicationaccountabilityexecution trackingproblem managementrisk managementcoordinationleadershipdisciplineimprovement

Certifications

Secret Security ClearanceDoD 8140 IAT Level IDoD 8140 IAM Level IITIL v4Project Management ProfessionalBachelor's degreeAssociate degree (technical field)