Customer Success Manager II
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Remote
Location: California • North Carolina • United States
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Salary
💰 $71,700 - $145,300 per year
About the role
- Partner with the Customer to utilize industry best practices (ITIL/ITSM)
- Promote customer satisfaction and manage satisfaction issues
- Build positive relationships with ARUBA/HPE team members
- Lead the support team and guide toward organizational goals
- Manage service delivery and customer engagement effectively
Requirements
- 5+ years recent experience with Customer Success with high touch engagements
- A professional degree or equivalent experience and 7+ years related experience
- Basic knowledge of technologies: Wireless, Networking, Cloud
- Intermediate level skills with Microsoft Office applications
- Verbal, written, and typing skills in English
- Account management skills and demonstrated Program Management skills
- ITIL/ITSM certification desired
Benefits
- Health & Wellbeing benefits
- Personal & Professional Development programs
- Unconditional Inclusion in workplace culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessWirelessNetworkingCloudMicrosoft Office
Soft Skills
customer satisfactionrelationship buildingleadershiporganizational goalscommunication
Certifications
ITILITSM