Critical Account Manager, Networking

. Serve as the central point of contact between Sales, Engineering, Services, and the Customer.

Posted 3/31/2026full-timeSpring • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $92,600 - $213,500 per yearWebsite

Key responsibilities & impact

Serve as the central point of contact between Sales, Engineering, Services, and the Customer.
Own the communication strategy for all open issues, including status updates, progress reports, and risk mitigation planning.
Schedule and facilitate regular calls with stakeholders, ensuring alignment and accountability.
Manage the cadence and progress of issue resolution.
Maintain detailed documentation and tracking using tools such as Salesforce, Jira, and internal ticketing systems.
Create and deliver customer-facing presentations to report on issue status and service improvements.
Support light program management responsibilities related to customer account recovery and strategic issue resolution.

What you’ll need

Bachelor's degree in Computer Science, Engineering, or related field or equivalent work experience.
Typically, 6+ years of customer facing service, engineering support or related delivery roles.
Experience in Service/Technical Escalation Management a plus.

Comp & perks

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
Personal & Professional Development: specific programs catered to helping you reach any career goals you have.
Unconditional Inclusion: we make bold moves, together, and are a force for good.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service/Technical Escalation Managementprogram managementissue resolution

Soft Skills

communication strategystakeholder managementalignmentaccountabilitypresentation skills