Hewlett Packard Enterprise

Critical Account Manager, Networking

Hewlett Packard Enterprise

full-time

Posted on:

Location Type: Hybrid

Location: Spring • Texas • United States

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Salary

💰 $92,600 - $213,500 per year

About the role

  • Serve as the central point of contact between Sales, Engineering, Services, and the Customer.
  • Own the communication strategy for all open issues, including status updates, progress reports, and risk mitigation planning.
  • Schedule and facilitate regular calls with stakeholders, ensuring alignment and accountability.
  • Manage the cadence and progress of issue resolution.
  • Maintain detailed documentation and tracking using tools such as Salesforce, Jira, and internal ticketing systems.
  • Create and deliver customer-facing presentations to report on issue status and service improvements.
  • Support light program management responsibilities related to customer account recovery and strategic issue resolution.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field or equivalent work experience.
  • Typically, 6+ years of customer facing service, engineering support or related delivery roles.
  • Experience in Service/Technical Escalation Management a plus.
Benefits
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
  • Personal & Professional Development: specific programs catered to helping you reach any career goals you have.
  • Unconditional Inclusion: we make bold moves, together, and are a force for good.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service/Technical Escalation Managementprogram managementissue resolution
Soft Skills
communication strategystakeholder managementalignmentaccountabilitypresentation skills