Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations
Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems
Responsible for business as well as team management
Drive day-to-day execution of IT operations and cloud service activities in support of overall program objectives
Convert program priorities into weekly and daily technical execution plans for CSP and MSP teams
Own operational schedules, task sequencing, and dependency management across infrastructure, platform, security, and service operations
Ensure technical teams are aligned on scope, priorities, and timelines
Manage operational readiness for new capabilities, changes, and releases
Oversee adherence to ITSM processes including incident, problem, change, configuration, and release management

Requirements

Bachelor’s degree preferred or Associate degree (technical field) with 6–8 years of relevant experience
US Citizen with Active Secret Clearance
Certifications Required: ITIL v4, Project Management Professional, DoD 8140 (formerly 8570) compliant – IAT Level I or IAM Level I certification required
Strong technical program management skills with emphasis on execution, scheduling, and operational coordination
Proven experience managing IT operations, cloud services, or infrastructure programs in federal environments
Deep understanding of ITSM, service operations, and MSP/CSP delivery models
Working knowledge of cloud infrastructure and platforms
Ability to translate technical execution into clear status, risk, and impact reporting

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationscloud servicesinfrastructure managementtechnical program managementschedulingoperational coordinationITSMservice operationsCSP delivery modelsMSP delivery models

Soft Skills

customer engagementteam managementtask sequencingdependency managementalignment on prioritiesoperational readinesscommunicationreporting

Certifications

ITIL v4Project Management ProfessionalDoD 8140IAT Level IIAM Level I