Designs, plans, develops, and leads a portfolio of premium network services.
Owns the end-to-end lifecycle of Elevate offerings including Premium Support and Optimization Services.
Ensures Elevate services deliver differentiated value and sustained recurring revenue growth.
Develops strategy and drives innovative service concepts for customer retention and brand trust.
Leads a senior product management team and provides cross-division functional leadership.

Requirements

Bachelor’s degree in computer science, engineering, or related field; MBA or advanced degree preferred.
10+ years of experience in product management or services leadership within high-tech or networking environments.
Deep experience with premium support, lifecycle services, optimization services, and ITSM-driven service models.
Strong financial acumen with demonstrated success in recurring revenue and subscription-based offers.
Exceptional executive communication, influence, and leadership skills.

Benefits

Health & Wellbeing - comprehensive benefits supporting physical, financial, and emotional wellbeing.
Personal & Professional Development - programs to help reach career goals.
Unconditional Inclusion - flexibility to manage work and personal needs, valuing varied backgrounds.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product managementservices leadershippremium supportlifecycle servicesoptimization servicesITSM-driven service modelsfinancial acumenrecurring revenuesubscription-based offers

Soft Skills

executive communicationinfluenceleadership

Certifications

Bachelor’s degreeMBAadvanced degree