Hewlett Packard Enterprise

Senior Services Product Manager

Hewlett Packard Enterprise

full-time

Posted on:

Location Type: Hybrid

Location: Spring • Colorado • Texas • United States

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Salary

💰 $126,000 - $239,000 per year

Job Level

Senior

About the role

  • Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level
  • Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market
  • Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity
  • Leads and develops product support or solution portfolio planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
  • Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
  • Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
  • Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
  • Responsible for revenue and margin contribution for a set of (more than one) solutions or services
  • Provide leadership in the development, and execution of the business vision - helping customers transform their business and derive measurable business value from their IT investment
  • Utilizes technical and business skills to lead complex cross-functional activities that have a high impact on the services business
  • Provides mentoring and guidance to peers and lower level employees

Requirements

  • Typically 12+ years to demonstrate mastery of Service Business Management
  • Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
  • High knowledge of IT and services industry
  • In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
  • Unique mastery and recognized authority in area of responsibility
  • Need solid technical, and state-of-the-art functional, or business knowledge
  • Highly developed problem solving abilities
  • Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations
  • Strong skills in exercising independent judgment
  • Ability to correctly design reports and interpret their output
  • Highly developed project/ program management and change management skills
  • Solid understanding of business planning methods and business acumen
  • Excellent presentation skills
  • Highly developed negotiation/ influencing skills.
  • Accountability
  • Action Planning
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Business Planning
  • Coaching
  • Commercial Acumen
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Experience Strategy
  • Data Analysis Management
  • Data Collection Management (Inactive)
  • Data Controls
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Intellectual Curiosity (Inactive)
  • Long Term Planning
  • Managing Ambiguity
  • Personal Initiative {+ 7 more}
Benefits
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service Business ManagementSolution ArchitectingBusiness PlanningProject ManagementChange ManagementData AnalysisRevenue Growth ProgramsProduct Lifecycle ManagementBusiness AnalysisCost Analysis
Soft Skills
Problem SolvingLeadershipTeam InspirationRelationship DevelopmentNegotiationPresentation SkillsCritical ThinkingCreativityAccountabilityActive Listening