Hewlett Packard Enterprise

Customer Success Manager

Hewlett Packard Enterprise

full-time

Posted on:

Location Type: Hybrid

Location: Boeblingen • Germany

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • The Customer Success Manager owns GreenLake and services business growth, expansion (cross- and up-sell), profit & loss, customer loyalty and service delivery.
  • He/she leads business development activities in his/her account and is responsible for landing and expanding GreenLake contracts.
  • Work on HPE local accounts covering substantial GreenLake and service-based solutions engagements
  • Spend a significant percentage of your time directly with the customer, and interface with all levels, including the highest, within the customer organization.
  • Build effective business relationships between HPE and the customers in concert with the HPE Enterprise Account Executive.
  • Understand the customer's market and IT strategies and act as a trusted advisor to the client´s management.
  • Typically identify up- and cross-sell opportunities, qualify complex deals, which may be international engagements, and drives these to closure together with sales.
  • Drive adoption and expansion of the GreenLake business and contribute to bid engagements within your accounts.
  • Own the customer specific services P&L, including revenue and cost forecast.
  • Be responsible for correct demand/supply management in GreenLake deals.
  • Own and runs the business governance with the customer incl. regular joint business reviews.
  • Ensure overall service delivery excellence, managing all contractual commitments towards the client, maximizing customer satisfaction.
  • Work on improving the financial performance of service contracts with the client, driving innovation by deploying HPE technology.
  • Significantly contribute to the Account Business Plan (ABP) in conjunction with the customer and the HPE team assigned to the Account.

Requirements

  • University Degree or equivalent combination of education and experience
  • 10+ years of experience in Cloud-based solutions and platforms, IT-based managed services solutions or operational services
  • Knowledge in design, implementation, and running a multi-tier governance within complex client engagements
  • Experience in the discovery and development of large IT advisory, professional services, or IT operations opportunities, leading them to closure
  • Passion for technology and for being a part of a fast-growing XaaS business
  • Expertise on IT and business context – platform & services concepts, IT processes and operations, new applications, typical budgets of the CIO's, typical objectives, measures, metrics, etc.
  • Background in budget management (revenue and cost) and taking appropriate action to improve operational margin and grow top-line
  • Show superior business acumen to be able to deliver and communicate ROI for clients, throughout the customer lifecycle
  • Are highly organized, able to track multiple concurrent tasks and activities simultaneously
  • Demonstrate advanced leadership skills, including coaching, team-building, conflict resolution within cross-functional teams in a matrix organization
  • Excellent verbal and written communication skills, including advanced negotiation, presentation and influencing skills (both in German and English language).
Benefits
  • Competitive salary and extensive benefits package (pension scheme, insurances, company car, bike and car leasing, and other fringe benefits)
  • Work-life balance (flexible working time and hybrid workplace model, 30 vacation days, four HPE Wellness-Fridays, up to six months paid parental leave)
  • Support for education, training, and career development
  • Diverse and dynamic work environment
  • Part-time work or job-sharing is also applicable to this position.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Cloud-based solutionsIT-based managed servicesmulti-tier governanceIT advisoryprofessional servicesbudget managementoperational marginXaaS businessservice delivery excellencedemand/supply management
Soft Skills
business acumenorganizational skillsleadership skillscoachingteam-buildingconflict resolutioncommunication skillsnegotiation skillspresentation skillsinfluencing skills
Certifications
University Degree