Collaborate with knowledge management project leads and HPE Cray engineering teams to create, revise, edit, maintain, and publish multiple content deliverables related to HPE Cray Supercomputing and Slingshot software and hardware.
Create technical product documentation for software products and hardware
Analyze customer information requirements and product specifications to define scope of work and documentation plan
Identify and address the needs of all user groups, including end users, system administrators, internal support engineers, product developers, integration test teams, and training developers
Test documentation for install or administrative tasks to improve information deliverables and provide feedback on ease of use and user interfaces to product development
Manage workload in Jira and source management tools, including SDL, Oxygen, Git, and Github, to manage changes in the shared work environment
Create, revise, and manage content in Oxygen Author (DITA), Markdown, and other content tools
Work with developers, testers, product managers, technical support, and training to identify new features and content that needs to be reworked

Requirements

Bachelor's degree in Technical Communications, Computer Science, or related technical/communications field with 2-3 years related experience
Advanced University degree and 1-2 years' experience or equivalent.
Understands concepts and develops in-depth working knowledge of products, applications, and systems in assigned area of responsibility.
Ability to deliver on multiple project technical requirements, schedules, and information formats.
Codes in HTML, DHTML, XML, JavaScript or similar as required.
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives.
Knowledge of HPC system software and hardware components, including operating systems, programming languages, system monitoring applications, HPC storage, chassis, servers, compute nodes, blades, HPC storage, coolant systems, power supplies, high speed network switches and cabling, and more
Knowledge of software infrastructure, development processes, software testing, system integration, release planning, software testing, and process automation
In depth knowledge of DITA, DITA-OT, CCMS, SDL Tridion Docs
Proficient with content development tools, such as Oxygen Author, Markdown, reStructuredText, HTML, Adobe Acrobat
Knowledge of UNIX/Linux operating systems as a user and as a writer for developers and system administrators

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HTMLDHTMLXMLJavaScriptDITADITA-OTreStructuredTextcontent developmentsoftware testingprocess automation

Soft Skills

collaborationcommunicationproject managementanalytical skillsproblem solvingattention to detailuser advocacyfeedback provisionorganizational skillsadaptability