Business Analyst – Business Process Mining
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
PMPPythonSQL
About the role
- Implement process mining solutions to visualize real end-to-end process execution and uncover inefficiencies, bottlenecks, and delays.
- Develop and track KPIs that link process insights to cycle-time reduction, productivity gains, margin improvement, and enhanced customer experience.
- Build action flows, automation triggers, and alerts that translate insights into real-time operational improvements and accelerate ROI.
- Collaborate with HPE Networking and Juniper teams to harmonize customer, quote-to-order, and order-to-cash processes; identify risks that may impact revenue or customer experience during integration.
- Build dashboards and KPIs for integration activities, including quote cycle time, order velocity, pricing workflows, deal approvals, booking accuracy, and provisioning timelines.
- Advance internal process mining capability by training business teams, reducing dependency on external consultants, and ensuring long-term sustainability of the platform.
- Drive continuous optimization across the enterprise by scaling process mining use cases, identifying improvement opportunities, and enabling ongoing value realization.
Requirements
- Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent.
- Lean Six Sigma (Black belt) or other Quality certification required
- Project management certification such as PMP/PMI certification preferred
- Typically 10+ years experience.
- Experience with SQL and Python.
- Experience with Celonis or similar process mining tools strongly preferred.
- Strong analytical, statistical, and root-cause analysis capabilities.
- Experience with process mining tools and data-driven process improvement.
- Ability to design, integrate, and analyse data sets from multiple systems.
- Strong business acumen and ability to lead cross-functional initiatives.
- Excellent verbal and written communication skills.
- Knowledge of process design, quality standards, and continuous improvement methodologies.
- Ability to innovate, adopt new technologies, and convert insights into actionable recommendations.
- Experience designing and developing data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources.
- Excellent analytical, statistical and problem solving skills.
- Extensive expertise in industry quality standards and methodologies, Evaluating, selecting, and creating forms of empirical and root-cause analysis, modeling and testing methodologies to identify areas for process improvement.,
- Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross- business unit initiatives, including communicating with internal and external stakeholders and directing matrixed teams and resources.
- Ability to develop new technologies, processes and practices for quality, Excellent written and verbal communication skills; mastery in English and local language.
- Ability to effectively communicate quality architectures, plans, proposals, and results, and negotiate options at business unit and executive levels.
Benefits
- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPythonprocess miningdata analysisKPI developmentautomation triggersdashboardsroot-cause analysisdata integrationcontinuous improvement
Soft skills
analytical skillsbusiness acumencommunication skillsleadershipproblem solvingcollaborationinnovationcross-functional initiative managementtrainingnegotiation
Certifications
Lean Six Sigma (Black belt)PMPPMI