Hewlett Packard Enterprise

Private Cloud AI Customer Engineer

Hewlett Packard Enterprise

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Florida, Illinois, Texas • 🇺🇸 United States

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Salary

💰 $120,500 - $276,500 per year

Job Level

Mid-LevelSenior

Tech Stack

AirflowCloudKubernetesLinuxNoSQLPythonRayRDBMSSparkSQL

About the role

  • Customer Onboarding: assist customers in initial adoption of HPE PCAI Private Cloud AI product
  • Project manage customer and use case
  • Provide hands-on support and guidance during the first three months post-purchase
  • Conduct informal product training sessions
  • Customer Engagement: track progress and provide updates through regular calls
  • Primary point of contact for customers during onboarding
  • Use Case Adoption: provide technical expertise for customers’ first use case
  • Collaboration and Coordination: collaborate with internal teams to ensure customer success
  • Customer Success: monitor customer progress and provide proactive support

Requirements

  • Experience with technical stack: Kubernetes, Python, S3, Presto, Airflow, Superset, Spark, Livy, Kubeflow, MLflow, Ray, MLIS, Feast, and NVIDIA AI Enterprise
  • Python (hands-on with data science libraries preferred)
  • Linux
  • Kubernetes (GPU Scheduling)
  • Containerization (Including repositories, creating container images, etc)
  • Helm
  • AuthN/AuthZ (including SSO)
  • LangChain, LlamaIndex, vLLM, RAG Pipelines
  • Storage (object, file)
  • Big Data (structured vs unstructured)
  • Relational Database Management System (RDBMS)
  • SQL and NoSQL
  • NLP (and its limitations)
  • LLMOps
  • Vector DBs
  • Enterprise AI solutions and techniques (Virtual assistants, Q&A chatbots, summarization, RAG, etc)
  • Project Management: managing multiple complex projects simultaneously
  • Customer Service: strong customer service orientation
  • Technical Troubleshooting and Problem Resolution: strong analytical skills
  • Communication: excellent verbal and written skills
  • Collaboration: teamwork skills
  • Empathy: understanding and empathizing with customer challenges
  • Proactive Approach: initiative to anticipate customer needs
  • Attention to Detail: keen attention for accurate support
Benefits
  • Health & Wellbeing: comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
  • Personal & Professional Development: specific programs for career goals
  • Unconditional Inclusion: celebrating individual uniqueness and flexibility to manage work and personal needs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
KubernetesPythonS3PrestoAirflowSupersetSparkMLflowSQLNoSQL
Soft skills
customer serviceanalytical skillscommunicationteamworkempathyproactive approachattention to detail