Corporate Product Service Manager
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇬 Bulgaria
Visit company websiteJob Level
SeniorLead
About the role
- Leads and oversees the support enablement of global NXI programs to ensure high-quality service and support delivery worldwide by the First Service Day (FSD)
- Represents the Product Support Delivery Readiness Organization in the Product Lifecycle Management (PLM) process and actively participates in product.
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements.
- Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth.
- Responsible for revenue and margin contribution for a set of (more than one) solutions or services.
- Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value.
- Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business.
Requirements
- Typically 8+ years to establish proven track record in Service Business Management.
- Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.
- Medium to high knowledge of IT and services industry.
- In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market.
- Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames.
- Demonstrated skills in planning and financial analysis.
- Medium level of planning, project management and change management skills.
- Project and change management training and certification as appropriate.
- Good presentation skills.
- Ability to influence different functions, geographies, and the ability to build strong consensus.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysissolution architectingfinancial analysisproject managementchange management
Soft skills
leadershipindependent judgmentplanningpresentation skillsinfluence
Certifications
project management certificationchange management certification