• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
• Review and may resolve complex business issues.

Requirements

Vocational: apprenticeship/certification completion
Associate degree or equivalent experience preferred
3-5 years experience in relevant technologies and customer environments
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

troubleshooting
technical issue resolution
hardware support
software support
problem solving
analytical skills

Soft Skills

communication skills
team leadership
direction providing
information validation
decision-making facilitation

Certifications & Qualifications

vocational certification
apprenticeship completion

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