Support Engineer

• Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies.
• Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes).
• Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues and develop critical patches and product enhancements.
• Analyze, identify, and architect solutions for recurring or complex customer issues, ensuring permanent resolution and knowledge transfer.
• Demonstrate mastery across all supported platforms, infrastructure, and technologies.
• Develop and review automated solutions leveraging DevOps principles, CI/CD pipelines, and Infrastructure as Code.
• Mentor and guide technical support engineers, sharing expertise and ensuring best practices are followed across teams.
• Engage regularly with product management, engineering, and BU teams to influence and prioritize product fixes, enhancements, and updates.
• Define, refine, and continuously improve operational processes for cloud service delivery and product support.
• Author highly detailed technical documentation, troubleshooting guides, and process improvements for internal and external use.

Principal Product Support Engineer, Level 4 – Clearance Required: Secret

Customer Technical Support – Internal End User Support

Loan Support Analyst – CMBS Servicing

Federal Principal Product Support Engineer, Clearance Required – Secret

Client IT Support Analyst I