Customer Support

• Successfully resolve technical issues for NonStop software from incoming internal or external businesses and end user's contacts and proactive notification systems
• Respond to service, product, technical and customer-relations questions
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
• Review and may resolve complex business issues
• Add case resolution to KMS
• Understand and utilize ITIL
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Support Specialist

Customer Service Representative

Team Lead, Customer Care Center – Service