Customer Engineer
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $161,000 - $389,500 per year
Job Level
SeniorLead
About the role
- Work with Critical Account Program customers acting as the senior technical resource.
- Partner with premium services customers for onboarding.
- Identify suboptimal designs and consulting on plans to correct.
- Engage with engineering escalations team while remote or onsite to identify and troubleshoot bugs.
- Build strong customer relationships and become a trusted advisor.
Requirements
- Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
- Typically, 10+ years’ experience.
- A deep understanding of enterprise networking, modern network design, implementation and troubleshooting, security solutions, etc.
- Strong history of troubleshooting with customers in your current or past roles.
- Excellent written and verbal communication skills; mastery in English and local language.
Benefits
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Personal & Professional Development: investment in your career with programs to help reach career goals.
- Unconditional Inclusion: variety of backgrounds are valued and succeed here, with flexibility in work and personal needs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise networkingnetwork designimplementationtroubleshootingsecurity solutions
Soft skills
customer relationship managementcommunication skillsconsultingproblem-solvingadvisory skills