Hewlett Packard Enterprise

Principal Engineer – Advanced Customer Engineering

Hewlett Packard Enterprise

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, California, Massachusetts, Montana, New Jersey, New York, North Carolina, Texas, Utah • 🇺🇸 United States

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Salary

💰 $119,500 - $275,000 per year

Job Level

Lead

Tech Stack

DNS

About the role

  • Working with our Critical Account Program customers acting as the senior technical resource
  • Working with our premium services customers for onboarding as well as provide ongoing care and feeding them based on the premium services level that they have purchased.
  • Identifying suboptimal designs and/or misconfigurations and consulting on plans to correct.
  • Working with engineering escalations team and customers while remote or onsite to identify and troubleshoot bugs.
  • Build strong customer relationships and become a trusted advisor.
  • Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust.
  • You will be expected to be very collaborative with the team and the rest of the team will be expected to do the same.

Requirements

  • Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience
  • Typically, 10+ years’ experience
  • A deep understanding of one or more of the following areas of enterprise networking: Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN.
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies.
  • 802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax.
  • Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise.
  • Excellent analytical and problem-solving skills.
  • Strong history of troubleshooting with customers in your current or past roles.
  • Excellent written and verbal communication skills; mastery in English and local language.
Benefits
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
enterprise networkingnetwork designnetwork implementationnetwork troubleshootingDNSDHCP802.1XIGRPEGRPIPSec
Soft skills
analytical skillsproblem-solving skillscustomer relationship buildingcollaborationcommunication skills