Program Manager
Fiserv
AWSAzureCloudPMP
Senior Quality Program Manager
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Spring • Colorado, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $107,000 - $204,000 per year
Job Level
Senior
About the role
- Manages and leads key programs involving multiple functions and program teams to drive the engineering development and implementation process for multiple products or service offerings for a Global Business Unit.
- Develop and maintain quality policies, procedures, and documentation.
- Design, implement, and manage quality assurance programs aligned with company goals and industry standards.
- Conduct risk assessments and identify areas for improvement.
- Lead initiatives to improve processes, systems, and product/service quality.
- Monitor key performance indicators (KPIs) and drive corrective actions.
- Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with business unit management and internal manufacturing and development partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.
- Influences innovation and integration of new technologies and quality initiatives into projects and activities in the Global Operations organizations.
- Reviews and evaluates program plans and guidelines for quality standards; provides tangible feedback to improve overall program management quality and results for the organization.
- Leads and provides guidance and mentoring to less-experienced staff members.
- Work with teams across BUs (e.g., engineering, customer support, field, sales, product mgmt., supply chain) to align quality standards and initiatives.
- Provide training and guidance to employees on quality-related processes and best practices.
- Act as a liaison between management and operational teams to ensure quality goals are communicated and achieved.
- Collect, analyze, and interpret data to assess quality performance.
- Create detailed reports and dashboards to track progress and communicate findings to stakeholders.
- Present recommendations and action plans based on data insights.
Requirements
- Bachelor’s or master’s degree in engineering, Computer Sciences, or equivalent
- 10+ years of experience in a Technical Program Management role or Quality Management, Lean/Six Sigma Black Belt or equivalent
- Experience focusing on Customer Found Issue prioritizations, running virtual teams to resolve issues in a timely manner
- Experience managing software quality for improving customer experience
- Experience with storage, networking, virtualization, & complex system solutions is preferred
- Excellent analytical and problem solving and communication skills.
- Demonstrated business acumen, understanding of organizational strategy, and successful experience managing all aspects of cross- business unit programs, including communicating with internal and external stakeholders and directing matrixed teams and resources.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality assurancerisk assessmentdata analysisprogram managementLean Six Sigmasoftware quality managementKPI monitoringprocess improvementdocumentationengineering development
Soft skills
communicationleadershipanalytical skillsproblem solvingmentoringcollaborationinfluencingtrainingbusiness acumenorganizational strategy
Certifications
Lean Six Sigma Black Belt
