Client Success Manager
Bazaarvoice
Principal Customer Success Manager
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $115,500 - $266,000 per year
Job Level
Lead
Tech Stack
CloudMicroservices
About the role
- Drive the adoption of OpsRamp products and best practices with customers.
- Manage the technical health of a group of Enterprise/GSI/OEM clients.
- Identify business problems, define KPIs and use cases, and plan technical strategies.
- Lead customers in the application of OpsRamp products to meet business outcomes.
- Perform health checks during the customer success engagement lifecycle.
Requirements
- At least 10-15 years of experience in Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred).
- Proactive problem management and issue resolution capabilities.
- Understanding and documenting the customer’s architecture and identifying best practices.
- In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps.
- Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures.
- Excellent written and oral communication skills.
Benefits
- Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
- Personal & Professional Development: investment in career growth with specific programs for career goals.
- Unconditional Inclusion: emphasis on individual uniqueness and flexibility to manage work and personal needs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Solution ArchitectureEnterprise ArchitectureB2B SaaSObservabilityProcess AutomationPatchingAIOpscloud-native design patternsmicroservicesweb-scale architectures
Soft skills
proactive problem managementissue resolutioncommunication
