• Drive the adoption of OpsRamp products and best practices with customers.
• Manage the technical health of a group of Enterprise/GSI/OEM clients.
• Identify business problems, define KPIs and use cases, and plan technical strategies.
• Lead customers in the application of OpsRamp products to meet business outcomes.
• Perform health checks during the customer success engagement lifecycle.

Requirements

At least 10-15 years of experience in Solution or enterprise Architecture, implementation, consulting (Enterprise B2B SaaS preferred).
Proactive problem management and issue resolution capabilities.
Understanding and documenting the customer’s architecture and identifying best practices.
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps.
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures.
Excellent written and oral communication skills.

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Hard Skills

Solution Architecture
Enterprise Architecture
B2B SaaS
Observability
Process Automation
Patching
AIOps
cloud-native design patterns
microservices
web-scale architectures

Soft Skills

proactive problem management
issue resolution
communication

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