Hertility

Compliance

• Assisting in the management of the lifecycle of controlled documents in Qualio (our QMS system), driving authors to meet review and approval deadlines.
• Support standard operational procedures, work instructions, medical device technical documents and template drafting.
• Assign training and track completion for document updates.
• Help organise internal quality records, logs and dashboards.
• Support with internal and external audits against ISO 13485 and ISO/IEC 27001 standards.
• Support Corrective and Preventative Actions (CAPAs), Non-Conformances (NC), change controls and follow up actions, including timely and structured root cause analysis (e.g. 5 whys, fishbone) and tracking effectiveness.
• Drive audit readiness by maintaining organised evidence logs aligned to ISO 13485 and ISO 27001 requirements and contributing to ongoing quality assurance activities.
• Coordinate the collection of Post-Market Surveillance (PMS) inputs.
• Support risk register updates and Design History Files.
• Contribute to Management Review quality reporting.
• Support with Supplier Onboarding, Supplier Evaluation Reports and ongoing supplier monitoring.
• Conduct quality checks on our medical device components and logistics providers, escalating non conformances independently.

Quality and Regulatory Officer

Growth Marketing

• Own the end-to-end customer acquisition plan aligned to commercial growth targets
• Develop and execute full-funnel marketing campaigns across web and channels, including, but not limited to, paid social (Meta, TikTok), paid search (Google), partnerships, affiliate, influencer, and emerging channels
• Plan and manage marketing budgets, optimising for efficiency (CAC), volume, and LTV potential
• Identify new customer acquisition opportunities through channel testing, audience insights, and experimentation
• Own and lead the acquisition channel strategy, assessing and recommending opportunities across owned, earned, and paid media
• Collaborate with channel owners, contractors and creative teams to align on business objectives and ensure delivery against acquisition KPIs
• Drive improvements in conversion from awareness to purchase by partnering with Product, Design, Engineering, CRM, Clinical, and Research teams, testing and rolling out optimisations in messaging, customer journey, pricing, and UX
• Use performance data and customer insights to continually optimise campaigns, forecast funnels, and shape future acquisition strategy
• Partner with CRM, Product, Marketing and Clinical teams to improve customer retention, repeat purchase behaviour, engagement and customer lifetime value
• Own key lifecycle metrics including repeat purchase rate, subscription conversion, churn and LTV
• Identify opportunities to increase customer value through new products, services, care pathways and customer journeys
• Lead a high-velocity experimentation programme across creative, landing pages, pricing, offers, channels and lifecycle journeys
• Test and validate new acquisition channels, growth loops and emerging opportunities to unlock scalable growth
• Own the combined brand and growth budget, managing the split across paid, owned and earned channels with clear ROI accountability
• Deliver accurate, timely reporting on acquisition funnel metrics, channel performance and unit economics to the VP of Growth and Founders

Quality and Regulatory Officer

Head of Growth