Herrera Headhunters

CSM Lead – Renewable Energy

Herrera Headhunters

contract

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Location Type: Remote

Location: France

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Job Level

Senior

About the role

  • Responsible for structuring and growing the Customer Success department
  • Ensure an optimal customer experience
  • Improve retention and maximize long‑term customer value
  • Act as a key liaison between Sales, Product and Operations teams
  • Define and drive the Customer Success strategy in line with company objectives
  • Build, structure and scale the CSM team
  • Define and track key KPIs: retention, churn, NPS, expansion revenue
  • Oversee customer onboarding, product adoption and engagement
  • Ensure a seamless, high‑quality customer experience across the entire journey
  • Identify upsell and cross‑sell opportunities
  • Implement tools, processes and automations (CRM, reporting, workflows)
  • Continuously improve the customer journey
  • Feed customer feedback back to Product teams to improve offerings
  • Work closely with Sales to ensure a smooth handover/transition

Requirements

  • Minimum 3 years’ experience in Customer Success, Account Management or Customer Experience
  • French (fluent/native) – required
  • Proven experience managing a team
  • Strong track record in driving retention, reducing churn and growing expansion revenue
  • Analytical, data‑driven mindset
  • Excellent communication and stakeholder management skills
  • Structured profile, able to build processes from scratch
  • Nice to have: experience in renewable energy, greentech or sustainability
  • Experience working in fast‑growing/high‑growth environments
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementCustomer ExperienceKPI trackingData analysisProcess buildingRetention strategiesChurn reductionRevenue expansion
Soft Skills
CommunicationStakeholder managementTeam managementAnalytical mindsetStructured thinking