CSM Lead – Renewable Energy

Herrera Headhunters

Lead Customer Success role at a growing renewable energy firm in France. Structuring and driving customer success initiatives to enhance client engagement and retention.

Posted 4/14/2026contractRemote • 🇫🇷 FranceSeniorWebsite

About the role

Key responsibilities & impact

Responsible for structuring and growing the Customer Success department
Ensure an optimal customer experience
Improve retention and maximize long‑term customer value
Act as a key liaison between Sales, Product and Operations teams
Define and drive the Customer Success strategy in line with company objectives
Build, structure and scale the CSM team
Define and track key KPIs: retention, churn, NPS, expansion revenue
Oversee customer onboarding, product adoption and engagement
Ensure a seamless, high‑quality customer experience across the entire journey
Identify upsell and cross‑sell opportunities
Implement tools, processes and automations (CRM, reporting, workflows)
Continuously improve the customer journey
Feed customer feedback back to Product teams to improve offerings
Work closely with Sales to ensure a smooth handover/transition

Requirements

What you’ll need

Minimum 3 years’ experience in Customer Success, Account Management or Customer Experience
French (fluent/native) – required
Proven experience managing a team
Strong track record in driving retention, reducing churn and growing expansion revenue
Analytical, data‑driven mindset
Excellent communication and stakeholder management skills
Structured profile, able to build processes from scratch
Nice to have: experience in renewable energy, greentech or sustainability
Experience working in fast‑growing/high‑growth environments

Benefits

Comp & perks

Other 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementCustomer ExperienceKPI trackingData analysisProcess buildingRetention strategiesChurn reductionRevenue expansion

Soft Skills

CommunicationStakeholder managementTeam managementAnalytical mindsetStructured thinking