Bi-lingual Customer Success Manager, French, English
Herrera Headhunters
full-time
Posted on:
Location Type: Remote
Location: France
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About the role
- Manage a portfolio of 60 French accounts
- Support clients in WhatsApp campaign strategy
- Onboard and train new customers
- Monitor account performance and report insights
- Provide customer support and troubleshoot issues
- Help build or review WhatsApp campaign content
- Use AI tools to optimize client communications
- Collaborate internally and drive retention
Requirements
- Bi-lingual in French and English
- Experience in SaaS/Software or Marketing/Advertising agency
- Marketing expertise in email/SMS marketing and retention strategies
- Ability to support WhatsApp campaign strategies
- Familiarity with AI tools like ChatGPT is a plus
Benefits
- Remote work opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WhatsApp campaign strategyemail marketingSMS marketingretention strategiescustomer supporttroubleshootingaccount performance monitoringcontent reviewAI toolsSaaS
Soft Skills
bilingual communicationclient onboardingtrainingcollaborationinsight reportingcustomer relationship managementproblem-solvingstrategic thinkingadaptabilityretention driving