Hero Seguros

Account Executive

• Atuar na execução das ações comerciais com as grandes contas do turismo (operadoras, consolidadoras e distribuidores).
• Manter relacionamento próximo e contínuo com os parceiros estratégicos, garantindo presença da marca e fortalecimento da parceria.
• Apoiar as iniciativas comerciais em andamento, acompanhando oportunidades e desempenho de vendas.
• Participar de eventos, feiras e visitas comerciais, representando a Hero e promovendo nossos produtos.
• Realizar acompanhamento de resultados e elaborar relatórios para suporte nas tomadas de decisão do time de Contas Estratégicas.
• Apoiar na organização e execução de campanhas e ativações junto aos parceiros.
• Ter disponibilidade para viagens frequentes por diferentes regiões do Brasil.

Executivo de Vendas – Contas Estratégicas

Database Administrator

• Administrate, monitor, and optimize relational and/or non-relational databases (such as PostgreSQL, MySQL, MongoDB, etc.)
• Perform performance tuning, query optimization, and index adjustments
• Ensure data security, integrity, and confidentiality
• Define, execute, and validate backup, restore, and disaster recovery policies
• Create and maintain technical documentation for data environments
• Support the development team with data modeling, standardization, and best access practices
• Conduct capacity analysis, growth planning, and database health monitoring
• Implement automation and continuous improvements in data management processes
• Respond to and resolve database-related incidents with a focus on speed and prevention
• Contribute to solution architecture involving integrations, data pipelines, and new technologies

Frontend Engineer

• Develop software following Clean Code practices;
• Ensure projects are scalable and secure;
• Collaborate with the team to implement improvements and develop new projects;
• Perform maintenance and enhancements on existing projects;
• Be proactive and consistently propose innovative ideas;

Senior Developer, ReactJS

Backend Engineer

• Develop software following Clean Code practices;
• Ensure projects are scalable and secure;
• Collaborate with the team to implement improvements and develop new services;
• Perform maintenance and improvements on existing services;
• Create and maintain documentation;
• Design and implement microservices to modularize functionality and improve system scalability;
• Work with relational and non-relational databases, ensuring query efficiency and performance;
• Be proactive and continuously propose innovative ideas;

Senior PHP Developer

Full-stack Engineer

• Design and document scalable, resilient microservices architectures;
• Define communication patterns between services (REST, events, SQS queues, scheduled jobs, etc.);
• Establish authentication, authorization and observability standards;
• Define guidelines for versioning, deployment and continuous integration;
• Create and maintain coding standards (PSR, DDD best practices, clean code);
• Conduct high-level code reviews and guide teams on architectural decisions;
• Support the migration of Docker/ECS-based infrastructure to Kubernetes (EKS);
• Define observability strategies (CloudWatch, Prometheus, Grafana, OpenTelemetry);
• Ensure CI/CD best practices (GitHub Actions, CodePipeline);
• Ensure consistency across MySQL (Aurora) databases and other data layers (Redis, DocumentDB/MongoDB, Elasticsearch);
• Act as a technical reference for the team, supporting developers in decision-making;

Software Architect

Analyst

• Planejar, criar e executar cenários e casos de testes
• Realizar testes em APIs REST
• Colaborar com devs e product/design para entender requisitos e antecipar possíveis falhas
• Acompanhar deploys, validar correções, homologar releases e garantir que as entregas estejam dentro do esperado
• Mapear riscos, analisar impactos e propor melhorias em processos e fluxos
• Ajudar a evoluir o pipeline de CI/CD com foco em qualidade contínua
• Documentar cenários, regras de negócio e evidências de testes
• Propor métricas de qualidade e acompanhar indicadores

Analista de Qualidade

• Monitor and respond to complaints and feedback on designated channels (Reclame Aqui, PROCON, SAC, gov.com, among others).
• Analyze and categorize complaints to identify patterns and areas for improvement.
• Coordinate with other departments to ensure responses and solutions are appropriate and timely.
• Draft clear, empathetic, and solution-oriented responses, ensuring effective and professional communication.
• Track the progress of complaints through to full resolution, ensuring all parties are informed about status and actions taken.
• Generate periodic reports on the volume and nature of complaints, highlighting trends and areas of concern.
• Recommend improvements to internal processes and the customer service approach based on observations from complaints and feedback received.

Quality Analyst

• Analyze and process travel expense reimbursement claims, such as cancellations, medical emergencies, lost baggage, and other related incidents.
• Review documentation submitted by policyholders and assess eligibility for reimbursement in accordance with company policies and applicable regulations.
• Communicate with external customers to clarify questions and resolve issues related to reimbursements.
• Provide support to internal teams (commercial/sales, quality, legal, and assistance).
• Maintain accurate and detailed records of all claims processes in the company's claims management system.
• Conduct thorough investigations of complex claims, including verification of facts.
• Identify opportunities to improve processes and propose optimizations to enhance customer satisfaction.

Claims Analyst, Junior

Legal Assistant

• Apoiar os profissionais da Gerência jurídica nas rotinas diárias;
• Auxiliar na elaboração e revisão de documentos, contratos e termos;
• Realizar pesquisas jurídicas, levantamento de dados/informações internos e consultas em bases legais;
• Apoiar a área na elaboração de petições e acompanhamentos processuais;
• Elaboração de subsídios, relatórios e levantamento de dados internos;
• Apoiar na organização e controle de documentos e prazos;
• Realizar diligências administrativas e jurídicas, quando necessário;
• Contribuir com a comunicação entre o departamento jurídico e outras áreas da empresa.