Customer Service Associate

Heritage Landscape Supply Group, Inc.

Customer Service Associate at Heritage Landscape providing service, processing orders, and coordinating logistics for customer satisfaction. Full-time role with flexibility required during peak seasons and excellent customer interactions.

Posted 5/20/2026full-timeRocklin • California • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $23 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.

Requirements

What you’ll need

Prior experience in a customer service or sales role is preferred
Experience or familiarity with point-of-sale systems and order entry procedures.
Capability to pass a pre-employment background/drug test.
Bilingual proficiency in English and Spanish is a PLUS.
Previous experience with irrigation or landscaping products is a PLUS.
Forklift operation experience/Current forklift certification a PLUS.

Benefits

Comp & perks

Competitive salaries for all team members paid weekly
401(k) Retirement Plan with company matching
Employee Stock Purchase Plan
Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
Paid Parental Leave
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesales order creationorder fulfillmentinventory managementlogistics coordinationpoint-of-sale systemsorder entry proceduresforklift operation

Soft Skills

communicationcourteous demeanorprofessionalismcollaborationcustomer interaction

Certifications

forklift certification