Customer Success Manager
Heritage Environmental Services
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Responsible for support, expansion, retention, and administration of an assigned key account
- Manage quality and consistency of service delivery within the key account
- Prioritizes health and safety by adhering to policies and maintaining safe practices
- Primary internal and external contact for assigned key account
- Acts as intermediary between Arcwood’s internal support teams and the key account
- Ensures all customer inquiries are managed timely and accurately
- Participates in key account conference calls
- Supports Corporate Account Manager with communications
- Manages events and project inquiries from key account contacts
- Assists field Sales team in service and pricing issues
- Serves as primary champion for service delivery
- Manages Conditional Pricing Approval program for key account
- Stays aware of key customer personnel changes
- Engages other departments to develop pricing and proposals
- Ensures compliance with receivables and billing for key account
- Increases sales revenue by identifying potential new account sites
- Keeps Sales leadership informed of service trends
Requirements
- Bachelor's degree (required), with a focus in sales, business, marketing or science (preferred)
- 3+ years of proven industry related sales experience (required)
- In lieu of degree, 7+ years of proven industry related sales experience (required)
Benefits
- Health insurance covers all preventative medicine, including physicals and eye exams
- Contributes to HSA account for health priorities
- Countless internal training and education opportunities
- Covers outside courses/training relevant to career
- Generous tuition reimbursement program
- 401K match
- Competitive bonus program
- Eligible for referral and retention bonuses as well
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experienceservice deliverypricing strategiesaccount managementcustomer inquiry managementproject managementevent managementbilling complianceproposal developmentconditional pricing approval
Soft Skills
communicationinterpersonal skillsorganizational skillsproblem-solvingcustomer serviceteam collaborationleadershipadaptabilityattention to detailtime management
Certifications
Bachelor's degree