FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Manager
Heritage Environmental ServicesManager, Customer Success responsible for key account support and service delivery at Arcwood. Overseeing customer satisfaction, revenue growth, and safety compliance while ensuring high service standards.
About the role
Key responsibilities & impact- Responsible for support, expansion, retention, and administration of an assigned key account
- Manage quality and consistency of service delivery within the key account
- Prioritizes health and safety by adhering to policies and maintaining safe practices
- Primary internal and external contact for assigned key account
- Acts as intermediary between Arcwood’s internal support teams and the key account
- Ensures all customer inquiries are managed timely and accurately
- Participates in key account conference calls
- Supports Corporate Account Manager with communications
- Manages events and project inquiries from key account contacts
- Assists field Sales team in service and pricing issues
- Serves as primary champion for service delivery
- Manages Conditional Pricing Approval program for key account
- Stays aware of key customer personnel changes
- Engages other departments to develop pricing and proposals
- Ensures compliance with receivables and billing for key account
- Increases sales revenue by identifying potential new account sites
- Keeps Sales leadership informed of service trends
Requirements
What you’ll need- Bachelor's degree (required), with a focus in sales, business, marketing or science (preferred)
- 3+ years of proven industry related sales experience (required)
- In lieu of degree, 7+ years of proven industry related sales experience (required)
Benefits
Comp & perks- Health insurance covers all preventative medicine, including physicals and eye exams
- Contributes to HSA account for health priorities
- Countless internal training and education opportunities
- Covers outside courses/training relevant to career
- Generous tuition reimbursement program
- 401K match
- Competitive bonus program
- Eligible for referral and retention bonuses as well
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experienceservice deliverypricing strategiesaccount managementcustomer inquiry managementproject managementevent managementbilling complianceproposal developmentconditional pricing approval
Soft Skills
communicationinterpersonal skillsorganizational skillsproblem-solvingcustomer serviceteam collaborationleadershipadaptabilityattention to detailtime management
Certifications
Bachelor's degree