heristo aktiengesellschaft

IT Operations Specialist

heristo aktiengesellschaft

full-time

Posted on:

Location Type: Office

Location: Blankenhain • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Technical on-site contact for all IT-related matters concerning workstations, infrastructure, and production
  • Provide technical first- and second-level support — in coordination with the central IT Service Desk
  • Deployment and operation of local IT equipment (clients, printers, barcode scanners, label printers, terminals)
  • Support tasks related to centrally operated network and server components, e.g.: on-site coordination during commissioning, reconfigurations, or incidents
  • Patching, cabling, and basic troubleshooting of network issues
  • Maintenance of infrastructure components (according to central guidelines)
  • Support and basic troubleshooting for local business applications, including coordination with central application teams
  • Close collaboration with local OT technicians, e.g., for machine integration, edge components, and data collection
  • Support for site rollouts, workstation setups, and relocations
  • Technical interface to account management: close cooperation with the responsible account manager, without assuming commercial responsibility or managing customer relationships
  • Participation in cross-site IT projects and occasional support for other locations
  • Maintain documentation, asset inventories, and processes in the IT service management system
  • Participation in on-call rotations for production-critical IT support

Requirements

  • Completed IT apprenticeship or equivalent qualification
  • Broad, practical IT knowledge: Windows client environments, Microsoft 365, user management (Active Directory)
  • Basic knowledge of networking (VLANs, switches), Windows servers, and file/print services
  • Experience in production-oriented IT support (OT-adjacent endpoints, label printers, barcode scanners)
  • Technical understanding of applications and interfaces
  • Enjoy working with OT technicians, production teams, and central IT teams
  • Willingness to coordinate with account management and project managers; no commercial customer responsibility
  • Structured, responsible, and independent way of working
  • Very good German skills, good English skills
  • Willingness to travel occasionally (for onboarding or support of other sites)
Benefits
  • Flexible working hours
  • Remote work options
  • Bicycle leasing
  • Company fitness program
  • Supportive colleagues

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportnetwork troubleshootingWindows client environmentsMicrosoft 365Active DirectorynetworkingVLANsWindows serversfile servicesprint services
Soft skills
collaborationstructured workingresponsible workingindependent workingcommunicationcoordinationteamworkproblem-solvingadaptabilitywillingness to travel
Certifications
IT apprenticeshipequivalent qualification