Care Advocate – Spanish Fluency Required

Here Now Health

Care Advocate coordinating support for children and families impacted by the child welfare system. Responsible for admissions, scheduling, benefits verification, and patient engagement activities in a remote role.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access and care coordination, with a strong focus on relationship-building and effective communication. Proficient in managing admissions, scheduling, and navigating telehealth systems while ensuring a seamless patient experience.

Highest-signal resume keywords

Patient Access ManagementTelehealth ExperienceSpanish FluencyHealthcare AdministrationRelationship-Building Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare AdministrationPatient AccessAdmissionsSchedulingCare CoordinationDocumentation AssistanceInsurance VerificationTelehealth NavigationOrganizational SkillsAttention to Detail

Soft Skills

Emotional IntelligenceProblem-SolvingTenacityResourcefulnessCommunication Skills

Tools & Technologies

Patient Management SystemsTelehealth Platforms

Industry Keywords

Medicaid EligibilityBehavioral HealthFamily SupportChild WelfareCaregiver Liaison

About the role

Key responsibilities & impact

Serve as the first point of contact for new referrals, families, caregivers, and case managers, and as a consistent relationship throughout the care journey
Explain the purpose and services of Here Now Health in a way that reduces fear and confusion and builds confidence in care
Guide patients and families through admissions and onboarding, making sure they understand each step required to begin care
Act as a supportive liaison among caregivers, biological parents, case managers, and child welfare staff
Verify Medicaid eligibility, plan ID numbers, and benefits for prospective and existing patients
Monitor insurance status over time and proactively assist patients whose coverage has lapsed or changed
Schedule, reschedule, and rebook appointments as needed
Conduct proactive, high-touch outreach to patients and families who have missed appointments or disengaged from care
Help patients and caregivers access telehealth appointments and navigate the technology required to participate
Assist patients in completing required documentation and onboarding materials
Collaborate closely with providers, clinical teams, and other operational teams to support patient access and continuity of care

Requirements

What you’ll need

Previous experience in healthcare administration, patient access, admissions, scheduling, care coordination, customer service, or a related field
Experience working in a telehealth or healthcare environment
Excellent organizational skills and strong attention to detail
Experience working with children, adolescents, families, or behavioral health
Ability to manage multiple tasks, priorities, and patient interactions in a fast paced environment
Comfortable making frequent outbound phone calls and conducting patient outreach
Strong computer skills and ability to quickly learn new systems as well as being able to explain those systems to others
Spanish fluency required
Tenacity and resourcefulness: must have the ability to problem-solve until a challenge is resolved
High emotional intelligence and strong relationship-building skills, with the ability to establish trust quickly with youth, caregivers, and system partners

Benefits

Comp & perks

Medical, dental, and vision insurance
Comprehensive 401(k) retirement plan
Paid time off, including vacation, sick time, company holidays, floating holidays
Technology and equipment necessary to perform the role
Flexible and remote work arrangements, where applicable