Hercules

Technical Community Lead

Hercules

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

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Salary

💰 $80,000 - $180,000 per year

Job Level

Senior

Tech Stack

TypeScript

About the role

  • Forum ownership + support routing: ensure every thread gets answered or redirected correctly (docs, support ticket, technical escalation)
  • Hands-on technical help: help users build apps, debug common issues, provide fixes/workarounds, and hop on calls to unblock
  • Automation + workflows: build systems that make support fast and scalable (macros, templates, AI workflows, routing)
  • Community programs: ambassadors, rewards/recognition, office hours, AMAs, hackathons
  • Feedback loop: triage/categorize/summarize themes and feed them into roadmap decisions; build lightweight fixes for recurring issues when needed

Requirements

  • Strong TypeScript (you can actually debug and advise)
  • Strong AI skills (prompting, agent workflows, debugging AI behavior)
  • Excellent written and verbal communication
  • High-energy, creative, community-first
  • Nice-to-have: experience running/scaling an online community
Benefits
  • Healthcare, vision, and dental
  • User whatever AI tools you’d like (you have an unlimited AI budget)
  • Take what you need vacation policy
  • Daily lunches, dinners and snacks in the office
  • We guarantee you will do the best work of your career here
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
TypeScriptAI skillsdebuggingautomationworkflowsmacrostemplates
Soft Skills
written communicationverbal communicationcreativitycommunity engagementhigh energy