Herb Olitsky Consulting Inc

Field Engineer

• Serve as a senior escalation point for issues unresolved by L1/L2 technicians - both remote and on-site.
• Troubleshoot and resolve advanced problems across servers, networks, endpoints, and liaise with software applications.
• Engage vendors when necessary; own the issue through to resolution regardless of path.
• Collaborate with the wider team. Reaching out, asking, and answering to get issues solved quickly.
• Lead and participate in networking deployments, hardware replacements, and production cutovers (in live environments).
• Deploy and support networking environments of all shapes and sizes, including non-standardized setups (across multiple vendors of switching, wireless, routing, and firewalls).
• Walk into unfamiliar client sites with minimal context and assess, prioritize, and resolve technical issues.
• Handle emergency deployments, infrastructure cutovers, and site relocations.
• Assess client network environments during site walkthroughs. Identify switch consolidation opportunities, recommend equipment placement, (VLAN improvements,) and propose practical upgrades with confidence.
• Administer Windows Server environments, virtualization platforms, and cloud infrastructure.

Level 3 Field Engineer