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H

Onboarding Guide, Patient Enrollment, Spanish/English Bilingual

Hera

Onboarding Guide assisting families through the enrollment process at Hera. Ensuring seamless onboarding and coordination with care teams provides critical support for older adults and their families.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

About the role

Key responsibilities & impact
  • Guide families through the onboarding process - paperwork, documentation, insurance verification, scheduling
  • Convert referrals into active clients by helping families understand what Hera is and how we can be valuable in their care journey
  • Coordinate between families and Hera's care team to ensure a clean handoff to their matched Hero

Requirements

What you’ll need
  • Must be fluent in both Spanish and English
  • Background in healthcare sales, care coordination, or customer success, especially with older adults or their families
  • Tech-savvy and energized by fast-moving environments

Benefits

Comp & perks
  • 1099 flexibility
  • Enrollment bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
communicationcustomer successcare coordinationsalesorganizationproblem-solvinginterpersonal skillsadaptabilityteam collaborationclient engagement