hepster

Experienced Customer Advisor, Customer Support Specialist – Insurance Industry

hepster

full-time

Posted on:

Location Type: Hybrid

Location: Rostock • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Handling incoming customer inquiries via telephone and email
  • Providing comprehensive advice to customers on insurance products and services
  • Careful maintenance and management of customer data
  • Managing review platforms and actively helping to shape a positive external image
  • Close collaboration with other departments to ensure a seamless service experience
  • Contributing suggestions for process optimization and actively helping to implement improvements

Requirements

  • 5+ years of experience in customer service (call center, insurance, e-commerce, or comparable industries)
  • Confident handling of telephone and written inquiries as well as complaint cases
  • Strong customer and service orientation, even in challenging situations
  • Independent, proactive, and responsible working style
  • Motivated to develop professionally, team-oriented, and curious about new topics
  • Fluent German and English skills, both spoken and written
Benefits
  • Permanent full-time position (part-time models possible)
  • Autonomous work within and alongside a competent team
  • Practical, hands-on onboarding into the company and your area of responsibility
  • Experienced colleagues who will mentor and coach you
  • Opportunities to help shape the company, short decision-making paths and a flat hierarchy
  • Start-up atmosphere combined with the stability and dynamism of a growing, award-winning company
  • A steep learning curve and extensive development opportunities
  • Continuing education — expand your know-how at our expense
  • An international team and international projects
  • Various company events
  • Office space directly on the Warnow River with good transport connections
  • Flexible home-office arrangements
  • Working hours Monday to Friday (no weekend or public holiday work)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer orientationservice orientationindependent workingproactive workingresponsible workingteam-orientedcuriosityhandling complaintscommunication skillsproblem-solving