Inbound Telesales Representative

Henry Schein

Inbound Telesales Representative managing customer inquiries and orders for healthcare products at Henry Schein. Engaging via phone and live chat while ensuring a positive customer experience.

Posted 7/14/2026full-timeOntario • California • 🇺🇸 United StatesJuniorMid-Level💰 $40,943 - $56,297 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong selling skills and negotiation abilities while effectively managing customer inquiries and complaints. Proficient in utilizing various computer systems and maintaining high levels of customer service in a team-oriented environment.

Highest-signal resume keywords

Strong Selling SkillsNegotiation SkillsCustomer Service OrientationTime Management SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AS-400SalesforceSiebelWorkdayLive Chat Platform

Soft Skills

Interpersonal Communication SkillsWritten Communication SkillsVerbal Communication SkillsAbility to Multi-task

Industry Keywords

Consultative Sales TechniquesCross-SellingUp-SellingCompliance TrainingProduct Knowledge

About the role

Key responsibilities & impact

Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions
Engages with customers and responds to inquiries via live chat
Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
Handles customer complaints, typically regarding pricing errors or items on back order.
Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
Attends monthly team meetings and completes all compliance trainings.
Remains current in product knowledge, selling best practices, and industry trends.
Assists internal and external customers, navigate Henry Schein and find solutions to various problems.
Participates in special projects and performs other duties as required.

Requirements

What you’ll need

Typically 2 or more years of related experience
Strong selling skills
Negotiation skills
Ability to answer a high volume of incoming calls
Ability to call out as needed
Able to learn applicable computer systems (AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task

Benefits

Comp & perks

Medical, Dental, and Vision Coverage
401K Plan with Company Match
PTO
Paid Parental Leave
Income Protection
Work Life Assistance Program
Flexible Spending Accounts
Educational Benefits
Worldwide Scholarship Program
Volunteer Opportunities