FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Software Support Technician
Henry ScheinSupport customers with software queries through phone and chat. Collaborate with teams to ensure smooth resolutions while maintaining documentation.
About the role
Key responsibilities & impact- Resolve customer queries through phone and chat
- Guide customers in using software products
- Maintain high-quality notes for support handovers
- Collaborate across teams for complex queries
- Escalate issues to second-line support when necessary
Requirements
What you’ll need- Ability to resolve customer queries through phone and chat
- Strong empathy and listening skills
- Ability to support customer independence
- Capability to troubleshoot issues
- Experience in using relevant tools and documentation
- Knowledge of help articles and self-serve resources
- Collaboration skills with colleagues across teams
- Ability to manage customer expectations
- Strong written communication skills
Benefits
Comp & perks- Equal opportunities in employment
- Commitment to diversity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingcustomer support
Soft Skills
empathylistening skillscollaborationcommunicationcustomer expectation management