Implementation Manager

Henry Schein

Manager, Implementation at Henry Schein One UK leading customer onboarding for software adoption. Focused on delivering high-quality service and building strong customer relationships.

Posted 6/13/2026full-timeRemote • 🇬🇧 United KingdomSeniorLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Deliver an effortless onboarding experience for all new UK customers by leading a team of Onboarding Success Managers
Build a high-performing team by coaching and developing team members, fostering a customer experience first culture
Actively champion onboarding across the business
Develop and deliver onboarding improvements, ensuring alignment with product teams and other regions
Collaborate with teams to deliver the best outcome for customers
Maintain a deep understanding of customer experience by seeking feedback from onboarded customers
Partner with system teams to improve internal performance metrics and customer feedback reporting

Requirements

What you’ll need

7+ years’ experience in team management and customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment
Demonstrated success in growing high performing teams and a culture of continuous improvement
Superior communication and interpersonal skills, with the ability to build strong relationships internally and externally.
Ability to manage multiple competing priorities and projects simultaneously, maintaining high standards of quality and attention to detail
Experience with change management and driving customer adoption of new technologies.
Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms or similar platforms.
Strong organisational skills and attention to detail, with the ability to manage multiple customer onboarding projects simultaneously.
Problem-solving mindset with the ability to think strategically and identify innovative solutions.
Proficiency in using office software (e.g., MS Office, Slite, Slack).
Certifications in PMP, PRINCE2, or other project management certification is a plus, but not a requirement.

Benefits

Comp & perks

Inclusive and forward-thinking company culture
Commitment to creating opportunities for all individuals
Professional development opportunities
Supportive work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

team managementcustomer onboardingchange managementproject managementcontinuous improvement

Soft Skills

communication skillsinterpersonal skillsrelationship buildingorganisational skillsproblem-solving mindset

Certifications

PMPPRINCE2