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Customer Success Manager
Henry ScheinCustomer Success Manager enhancing customer adoption and retention across PMS solutions at Henry Schein. Leading strategic reviews and monitoring customer health for value realization.
About the role
Key responsibilities & impact- Drive customer adoption, value realization, retention and growth across PMS solutions
- Lead strategic business reviews with customers
- Monitor customer health using dashboards
- Develop and maintain standardized digital success plans
- Capture customer sentiment through NPS and feedback loops
- Deliver digital-first education programs
- Promote best practice adoption
- Collaborate with Product teams
- Activate and scale customer advocacy
- Maintain accurate CRM records
- Analyze Academy engagement trends
Requirements
What you’ll need- Previous experience within Customer Success
- Clear, confident communication skills
- Collaborative, customer-centric mindset
- Experience with webinar or digital-education platforms
- Customer Success certifications preferred
- Healthcare or dental industry experience preferred
Benefits
Comp & perks- Equal opportunities in employment
- Commitment to diversity
- Reasonable accommodation for physical or mental impairments
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successdigital success plansNPSCRMdata analysis
Soft Skills
clear communicationconfident communicationcollaborative mindsetcustomer-centric mindset
Certifications
Customer Success certifications