Customer Success Manager
Henry Schein
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Drive customer adoption, value realization, retention and growth across PMS solutions
- Lead strategic business reviews with customers
- Monitor customer health using dashboards
- Develop and maintain standardized digital success plans
- Capture customer sentiment through NPS and feedback loops
- Deliver digital-first education programs
- Promote best practice adoption
- Collaborate with Product teams
- Activate and scale customer advocacy
- Maintain accurate CRM records
- Analyze Academy engagement trends
Requirements
- Previous experience within Customer Success
- Clear, confident communication skills
- Collaborative, customer-centric mindset
- Experience with webinar or digital-education platforms
- Customer Success certifications preferred
- Healthcare or dental industry experience preferred
Benefits
- Equal opportunities in employment
- Commitment to diversity
- Reasonable accommodation for physical or mental impairments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successdigital success plansNPSCRMdata analysis
Soft Skills
clear communicationconfident communicationcollaborative mindsetcustomer-centric mindset
Certifications
Customer Success certifications