Henry Schein

Parts Procurement Specialist

Henry Schein

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

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About the role

  • Responsible for processing all parts orders.
  • Enters, updates and retrieves information through various computer systems.
  • Handles part inquiries, including questions, concerns and searches.
  • Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems.
  • Communicates with both internal and external customers regarding the status of parts orders through phone and email.
  • Expedite priority part shipments and follows up with suppliers to verify delivery.
  • Answer general questions from customers about equipment and service.
  • Obtain, update and maintain RMAs from vendors to facilitate warranty returns.
  • Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
  • Work with Vendor Tech Services to help identify correct parts.
  • Participate in special projects and performs other duties as required.

Requirements

  • Typically 2 or more years of related experience.
  • High School education, vocational training and/or on-the-job training.
  • Bachelor’s degree preferred.
  • Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
  • Ability to multitask utilizing multiple computer systems.
  • Very good interpersonal communication skills.
  • Very good written and verbal communication skills.
  • Ability to handle a high call volume.
Benefits
  • Work from Home 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
parts order processinginformation retrievalRMA managementvendor parts identificationmultitaskingreading schematics
Soft Skills
customer service orientationinterpersonal communicationwritten communicationverbal communicationproblem-solving
Certifications
High School diplomaBachelor’s degree