Director, Post Purchase
Henry Schein
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $138,976 - $173,720 per year
Job Level
Lead
About the role
- Optimize and implement a comprehensive post-purchase strategy that aligns with company goals and enhances customer satisfaction.
- Collaborate with marketing, customer support, and product teams to create cohesive post-purchase experiences.
- Analyze customer feedback and data to identify pain points and opportunities for improvement in the post-purchase journey.
- Design and oversee post-purchase touchpoints, including follow-up communications, feedback loops, and loyalty programs.
- Measure the impact of post-purchase initiatives on customer retention and satisfaction metrics.
- Lead and mentor a team dedicated to optimizing the post-purchase experience across all products and services.
Requirements
- Typically 12 or more years of increasing responsibility and complexity in terms of any applicable professional experience including proven experience in product management or customer experience roles with a focus on post-purchase phases.
- Strong analytical skills with the ability to derive insights from customer data and feedback.
- Exceptional communication and interpersonal skills, with a friendly demeanor to engage with various stakeholders.
- Experience in leading cross-functional teams and managing relationships across different departments.
- Ability to think strategically and creatively to solve complex customer experience challenges.
- A passion for customer success and a commitment to continuous improvement in the customer journey.
- Familiarity with product management tools: (e.g., Jira, Confluence, Notion, Trello).
Benefits
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- PTO
- Paid Parental Leave
- Income Protection
- Work Life Assistance Program
- Flexible Spending Accounts
- Educational Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementcustomer experiencedata analysiscustomer feedback analysispost-purchase strategycustomer retention metricsloyalty programsstrategic thinkingcreative problem solving
Soft skills
analytical skillscommunication skillsinterpersonal skillsteam leadershipstakeholder engagementcustomer success orientationcommitment to continuous improvement