Henry Schein One

Senior Software Implementation Project Manager

Henry Schein One

full-time

Posted on:

Location Type: Remote

Location: Remote • Alaska, District of Columbia, Hawaii, Louisiana, New York, North Dakota, Rhode Island, South Dakota, Vermont, Virginia, Washington, West Virginia • 🇺🇸 United States

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Salary

💰 $80,000 - $92,000 per year

Job Level

Senior

Tech Stack

CitrixPMPSQL

About the role

  • Plan, lead, organize and control projects from beginning to end
  • Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
  • Set appropriate customer expectations
  • Ensure timely and effective customer service expectations are met and/or exceeded at all times
  • Overall responsibility for quality of deliverables
  • Overall responsibility of deliverables according to project timelines in order to ensure revenue recognition according to forecast
  • Lead “Current State and Future state” consulting assessments around functionality and/or processes
  • Communicate with C-Level management both internally and externally
  • Manage multiple/simultaneous implementation projects
  • Resolve advanced customer escalations
  • Track all correspondence and completed tasks to provide accurate record of account/project history
  • Professionally establish strong working relationships with other people and teams
  • Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, etc.
  • Recognize and provide input into process improvement
  • May participate in special projects or other duties as assigned
  • Responsible to work toward and assist in the achievement of individual, team, department, and company goals

Requirements

  • Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
  • Excellent customer service skills
  • Excellent organization skills
  • Excellent ability to professionally understand and diffuse stressful situations
  • Excellent computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
  • Excellent technical skills including (Network configurations, WANs, Citrix, Virtual Server, 3rd party ISPs, Windows SQL Server, hosted solutions, etc.)
  • Excellent verbal and written communication skills including both inbound and outbound phone calls
  • Excellent documentation skills
  • Professional appearance and presentation skills required
  • Practice management software and services including Henry Schein solutions experience preferred
  • Project management experience and/or certifications (CAPM, PMP, Project+, etc.) required
Benefits
  • Medical, Dental and Vision Coverage
  • 401K Plan with Company Match
  • Paid Time Off (PTO)
  • Sick Leave (if applicable)
  • Paid Parental Leave
  • Short Term Disability
  • Income Protection
  • Work Life Assistance Program
  • Health Savings and Flexible Spending Accounts
  • Education Benefits
  • Worldwide Scholarship Program
  • Volunteer Opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer servicenetwork configurationsWANsCitrixVirtual ServerWindows SQL ServerSaaS applicationsdocumentation
Soft skills
organizationstress managementcommunicationrelationship buildingprocess improvement
Certifications
CAPMPMPProject+