Henry Schein One

Onboarding Specialist

Henry Schein One

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $70,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead the end-to-end onboarding process for new clients, including initial consultations, account setup, data migration, and tailoring of the software according to client requirements.
  • Collaborate with dental practice staff to understand their workflow, pain points, and specific needs, tailoring the setup process to ensure the software meets their operational goals.
  • Build strong relationships with dental practice owners, office managers, and staff to encourage engagement, adoption, and long-term satisfaction with the software.
  • Gather feedback from clients to identify opportunities for improvement and relay client suggestions and concerns to the product and support teams.
  • Provide ongoing guidance throughout the onboarding phase, answering questions and guiding new customers through a framework of best practice.
  • Serve as the primary point of contact for new clients during onboarding, ensuring clear communication and managing expectations throughout the process.
  • Work closely with cross-functional teams (Sales, Product, Customer Support) to address any unique client requirements and provide feedback for product improvements.
  • Track and document the onboarding progress, keeping the client and internal teams informed of milestones and any delays or changes to the schedule.

Requirements

  • Typically, 4 to 5 or more years of increasing responsibility in terms of any applicable professional experience.
  • Industry knowledge required.
  • Prior work experience coordinating projects, organizing work, setting priorities, meeting deadlines and follow up on assignments with a minimum direction; as well as using initiative and independent judgement within established policy and procedure guidelines.
  • Experience using Salesforce & Microsoft Office.
  • Understand the fundamental concepts, practices, and procedures of Customer Experience Practice management software and services including Henry Schein solutions experience.
  • Good understanding of industry practices.
  • Proficient with tools, systems, and procedures.
  • Basic planning/organizational skills and techniques.
  • Good decision making, analysis and problem-solving skills with ability to multi-task.
  • Good verbal and written communication skills.
  • Good presentation and public speaking skills.
  • Good interpersonal skills.
  • Basic conflict resolution skills.
  • Developing professional credibility.
  • Dental or medical experience preferred.
Benefits
  • Medical, Dental and Vision Coverage
  • 401K Plan with Company Match
  • Paid Time Off (PTO)
  • Sick Leave (if applicable)
  • Paid Parental Leave
  • Short Term Disability
  • Income Protection
  • Work Life Assistance Program
  • Health Savings and Flexible Spending Accounts
  • Education Benefits
  • Worldwide Scholarship Program
  • Volunteer Opportunities
  • and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project coordinationcustomer experience managementdata migrationbest practicesplanningproblem-solvingdecision makingmulti-taskingorganizational skillscommunication skills
Soft skills
interpersonal skillspresentation skillspublic speakingconflict resolutioninitiativeindependent judgementrelationship buildingfeedback gatheringengagementadaptability