HENRICHSEN Group

Customer Success Manager

HENRICHSEN Group

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

Cloud

About the role

  • Ownership of existing accounts: Managing your own portfolio of existing customers and building long-term, trust-based relationships
  • Cross-selling & Upselling: Cross- and upselling of SAP-integrated finance solutions and participation in targeted sales campaigns
  • Sales cycle management: Independently manage the entire sales cycle — from initial contact, business case and effort estimation to proposal, negotiation, and closing
  • Customer guidance through technology change: Support customers through technological transitions with enthusiasm for cloud, AI-driven processes, and new SAP technologies
  • Shaping the portfolio through market feedback: Actively contribute to portfolio development by capturing market and customer feedback and identifying trends
  • Stakeholder management: Build sustainable relationships at decision-maker level; work closely with our internal winning teams and Business Solution Sales
  • Customer meetings (procurement and logistics) & event presence: Lead workshops and presentations and represent the company at customer and industry events

Requirements

  • Several years of experience in B2B account management or customer success, ideally in the SAP or IT environment
  • Strong consulting and analytical skills to assess customer processes and derive clear recommendations
  • Proven sales capability, including cross-/upselling and managing complete sales cycles
  • Technology affinity, especially for cloud architectures, AI-driven processes, and SAP technologies
  • Confident in stakeholder management at C-level and in building long-term customer relationships
  • Excellent communication and presentation skills
  • Structured, reliable, and independent working style
  • Team-oriented with strong execution skills
  • Willingness to learn and adapt to change
Benefits
  • Established portfolio: Proven products and solutions
  • Freedom to shape: Responsibility for own customers and active involvement in processes, solutions, and strategies
  • High autonomy: Short decision-making paths, direct access to specialist departments, and a high degree of responsibility
  • Modern technology environment: Selling solutions around cloud, AI, and modern SAP architectures
  • Professional development: In-house training and an individual training budget
  • Strong team: Close collaboration between consulting, sales, project, product, and service teams
  • Flexible work environment: Trust-based working hours, mobile working, and modern equipment
  • Structured onboarding: Individual onboarding with a mentorship model
  • Innovative, growing company with development prospects in a dynamic, expanding market
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B account managementcustomer successsales cycle managementcross-sellingupsellingconsultinganalytical skillscloud architecturesAI-driven processesSAP technologies
Soft Skills
stakeholder managementcommunication skillspresentation skillsstructured working stylereliable working styleindependent working styleteam-orientedexecution skillswillingness to learnadaptability