Bilingual Health Manager
Henner Group
full-time
Posted on:
Location Type: Hybrid
Location: Tunis • Tunisia
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About the role
- Assist beneficiaries and healthcare professionals
- Respond to their requests and guide them through their care journey, primarily by phone and email
- Inform them about their policy coverages, reimbursements and administrative management (enrollment, endorsements, cancellations, premiums, etc.)
- Ensure high-quality service by providing clear and effective responses
- Manage contract and benefits administration
- Register and cancel contracts, and monitor premium payments
- Handle health claims: entering reimbursements, preparing quotes, issuing authorizations for coverage
- Update and modify beneficiary records (policy, address, bank details, etc.)
Requirements
- Fluent in spoken and written English and French
- Enjoy working in a team and have excellent interpersonal skills
- Be attentive and have a strong customer service orientation
- Be dynamic and enthusiastic in your work
- Be methodical and demonstrate rigor, organization and responsiveness in daily tasks
- Focused on achieving set objectives: quality of processing, volumes, deadlines
Benefits
- 100% employer-covered health insurance for you and your family
- Variable bonus up to 13.3% of your annual gross salary if targets are met
- Company performance bonus
- Free shuttle for home–work commuting (on designated routes and stops)
- Meal allowance
- Transport allowance
- Work–life balance supported by our company agreements
- Flexible working arrangements allowing variable hours and remote work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal skillscustomer service orientationorganizationresponsivenessattention to detailteamworkenthusiasmmethodical approachdynamic attitudegoal-oriented