Representante de Servicio al Cliente, Portugués y Español

Helpware

Customer Support Representative providing exceptional service in Portuguese and Spanish. Handling customer inquiries via email and phone while ensuring satisfaction and problem resolution.

Posted 5/22/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 $21,000 per monthWebsite

About the role

Key responsibilities & impact

Soporte de atención al cliente por correo electrónico de primera línea: contacto directo con el usuario final.
Apoyar las consultas de los clientes con un enfoque empático.
Teléfono: recibir consultas telefónicas de clientes a nivel internacional. Asegurar que las necesidades del cliente sean satisfechas a través de un servicio de alta calidad y pensamiento lógico.
Correo electrónico: uso de un sistema interno de tickets para organizar y responder a las consultas entrantes de los clientes por correo electrónico.
Investigar posibles problemas y escalarlos utilizando detalles claros y precisos.
Cumplir con los acuerdos de nivel de servicio (SLAs) de la empresa y del cliente para alcanzar los niveles de servicio contratados.
Colaborar con todos los departamentos principales de la empresa para ayudar a tus clientes a obtener la atención que necesitan.

Requirements

What you’ll need

Excelentes habilidades de comunicación.
Dominio del Portugúes B2.
Dominio del Español C2.
Empatía y paciencia.
Habilidades para resolver problemas.
Gestión del tiempo.
Conocimientos informáticos.
Trabajo en equipo y colaboración.
Adaptabilidad y flexibilidad.
Habilidades multilingües.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Helpware Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2015 🤝 B2B ☁️ SaaS 🔒 Cybersecurity 💰 Seed Round on 2016-01 B2B
SaaS
Cybersecurity Helpware is a digitally enabled People as a Services Outsourcer dedicated to enhancing customer experiences for high-growth, market-disrupting, and technology companies. They specialize in providing a wide array of services such as digital customer experience, content control and verification, AI-driven customer service, back-office support, and data labeling. Helpware also assists in areas like digital marketing support, cybersecurity, and software development. Operating globally, they offer culturally aligned and scalable team solutions across multiple countries. Helpware aims to drive brand loyalty and efficiency for its clients by providing human task services integrated with technology solutions. Representante de Servicio al Cliente, Portugués y Español 🔥 0 minutes ago 🇲🇽 Mexico – Remote 💵 $21k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Soporte de atención al cliente por correo electrónico de primera línea: contacto directo con el usuario final.
Apoyar las consultas de los clientes con un enfoque empático.
Teléfono: recibir consultas telefónicas de clientes a nivel internacional. Asegurar que las necesidades del cliente sean satisfechas a través de un servicio de alta calidad y pensamiento lógico.
Correo electrónico: uso de un sistema interno de tickets para organizar y responder a las consultas entrantes de los clientes por correo electrónico.
Investigar posibles problemas y escalarlos utilizando detalles claros y precisos.
Cumplir con los acuerdos de nivel de servicio (SLAs) de la empresa y del cliente para alcanzar los niveles de servicio contratados.
Colaborar con todos los departamentos principales de la empresa para ayudar a tus clientes a obtener la atención que necesitan. 🎯 Requirements
Excelentes habilidades de comunicación.
Dominio del Portugúes B2.
Dominio del Español C2.
Empatía y paciencia.
Habilidades para resolver problemas.
Gestión del tiempo.
Conocimientos informáticos.
Trabajo en equipo y colaboración.
Adaptabilidad y flexibilidad.
Habilidades multilingües. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Specialist 🕒 Yesterday ICL Group 10,000+ employees 🌾 Agriculture ⚡ Energy ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Experience Specialist providing support to the sales team in Mexico, U.S., and Canada. Managing onboarding, sales operations, and customer relationships with SAP. 🇲🇽 Mexico – Remote 💰 Post-IPO Debt on 2023-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Seasonal Customer Support Representative, English-Speaking 🕒 Yesterday Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Seasonal Customer Support Representative for eCommerce support, assisting customers in English across multiple channels. Fully remote opportunity available for candidates in Mexico. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Seasonal Customer Support Representative, English-Speaking 🕒 Yesterday Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Seasonal Customer Support Representative handling inquiries via multiple channels for eCommerce customer assistance. Fully remote opportunity for candidates based in Mexico with paid training before live support. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Seasonal Customer Support Representative, English-Speaking 🕒 Yesterday Resolv Global 51 - 200 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings Seasonal Customer Support Representative for an eCommerce support team. Handling customer inquiries via phone, chat, email, and SMS with a focus on positive experience. 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Coordinador/a de Atención al Cliente 🕒 Yesterday Remote Talent LATAM 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Lead customer experience operations through written channels for a digital education academy's growth. Coordinate teams and enhance AI automation for effective client interactions. 🇲🇽 Mexico – Remote 💵 $1.8k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

conocimientos informáticos

Soft Skills

excelentes habilidades de comunicaciónempatíapacienciahabilidades para resolver problemasgestión del tiempotrabajo en equipocolaboraciónadaptabilidadflexibilidadhabilidades multilingües