Customer Service Representative

Helpware

Customer Support Representative assisting patients and healthcare providers via phone and chat. Providing support on prescription inquiries and guiding through resolution steps.

Posted 5/20/2026full-timeMartinsville • Virginia • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates).
Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR).
Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed).

Requirements

What you’ll need

High school diploma or equivalent
1+ year of customer service experience in a fast-paced environment
Healthcare experience is not required but is considered a plus
Startup experience is a plus

Benefits

Comp & perks

Healthcare
Paid Time Off
401K
Meditation app
Referral program
Paid training
Work from home
Computer equipment
Great culture
Growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer supporteffective communicationproblem resolutioncollaborationtechnical communicationcustomer service satisfactioninsight sharingprocess improvementfirst-call resolutionfollow-up

Certifications

high school diploma