Bilingual Legal Talent Manager, Personal Injury Law Firms
CoreBridge Solutions
Customer Service Representative
Helpware
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
About the role
- Location: This role requires a 2-week training period on-site at Mount Sterling, KY. After that, the role is remote as long as you have a good performance. There is no remote training option. Position Overview: Join our dynamic team at the forefront of the sleep industry! As a key player in our leading bedding provider, you'll be part of a global force delivering award-winning sleep solutions to customers in over 100 countries. We're on the lookout for exceptional individuals who excel in phone communication, possess tech-savvy skills, and thrive in providing outstanding customer experiences. As a passionate Customer Service Specialist, you will be the voice of our brand, delivering personalized and memorable interactions with our valued clients. Your role involves answering questions, addressing concerns, and assisting customers with our innovative products and services. With a focus on building relationships, you'll navigate inbound and outbound calls with ease, using your exceptional comprehension skills. We Offer $16.5 USD per hour Employee benefits (paid time off, 401K, and healthcare) Meditation app Referral program Paid training Continuous support Growth opportunities Primary Responsibilities: Manage inbound and/or outbound calls with finesse Utilize communication scripts effectively Engage customers to identify needs and provide solutions Foster sustainable customer relationships Organize and maintain records of conversations Develop in-depth product knowledge Exceed established KPIs and performance goals Respond to customer needs promptly and appropriately Provide cutting-edge service confidently using client-based tools Embrace a 40-hour work week with flexible schedules
Requirements
- Minimum 1+ years of BPO and Sales experience Proficient in handling multiple software programs simultaneously Outstanding verbal and written communication in business terms Enjoyment in problem-solving and customer interaction Strong organizational and multitasking skills Experience with consumer apps and shopping Quick-thinking adaptability Courteous and customer-focused demeanor
