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Customer Support Representative, Full/Part Time
HelpwareCustomer Support Representative providing support via phone and email. Resolving inquiries while maintaining professional and friendly communication with customers in Mexico.
About the role
Key responsibilities & impact- Support customers via phone and email with clarity, confidence, and professionalism
- Resolve inquiries related to products, services, billing, and accounts
- Take full ownership of complaints—investigate, solve, and follow through
- Process orders, cancellations, refunds, and service adjustments
- Accurately document customer interactions and actions taken
- Coordinate with internal teams to resolve complex issues
- Schedule service appointments and manage emergency requests
- Follow up with customers on updates, resolutions, or next steps
- Identify patterns and suggest improvements to prevent future issues
- Stay organized while handling multiple tasks in a fast-paced environment
Requirements
What you’ll need- 6+ months of customer service experience (you know the basics—we’ll help you level up)
- Strong communication skills—clear, professional, and human (written and verbal)
- You stay calm under pressure and handle challenges with confidence
- Detail-oriented and organized—you don’t let things slip through the cracks
- A natural problem-solver who takes initiative
- Tech-comfortable, especially with Microsoft Office tools
- Friendly, assertive, and customer-focused—you know how to balance empathy with action
- High accountability—you own your work and follow through
- Full schedule availability (flexibility is key)
Benefits
Comp & perks- Law benefits
- Paid training
- Savings fund (8% of monthly gross salary)
- Food vouchers $1,000 MXN (after 2 months)
- Major medical insurance (after 3 months)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceproblem-solvingorder processingbilling inquiriesservice adjustmentscomplaint resolutiondocumentationscheduling appointmentsemergency request managementpattern identification
Soft Skills
communication skillscalm under pressuredetail-orientedorganizedinitiativefriendlyassertivecustomer-focusedhigh accountabilityflexibility