Helpware

Customer Support Representative, French

Helpware

full-time

Posted on:

Origin:  • 🇺🇬 Uganda

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Salary

💰 UGX 6,600 per hour

Job Level

Mid-LevelSenior

About the role

  • Provide top-notch customer service through online chats and email, addressing a variety of customer inquiries in a personalized, friendly, and informative manner.
  • Provide service to Deezer's global customer base in multiple languages.
  • Support any contact channel that Deezer requires such as email, social media and live chat.
  • Take ownership for customer issues, solving problems and handling cases from start to finish.
  • Work collaboratively with the Deezer team and attend regular meetings with team members and managers.
  • Participate in projects as assigned.

Requirements

  • Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes.
  • Communication: Excellent verbal and written communication skills with colleagues and customers.
  • Empathy: Genuine care for customers’ needs and a passion for helping others.
  • Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement.
  • Collaboration: Strong team player who understands the importance of working together for success.
  • Language Proficiency: Impeccable written and spoken English, along with proficiency in French language.
  • Preferred: Tech Savviness: Knowledge of mobile and digital technology.
  • Preferred: Support Experience: Previous work experience in a customer support environment.