Scheduling Manager
SEMCOG
Customer Service Representative
Helpware
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Junior
About the role
- Provide customer support via email and chat
- Exceed customer expectations with guidance, knowledge, and passion for technology
- Troubleshoot and resolve technical issues; analyze, isolate and resolve complex issues
- Prioritize and manage time effectively; multitask across systems and applications
- Explain step by step solutions with patience and tailored approaches
- Provide an incredible customer experience and ownership of customer satisfaction
Requirements
- You are strong in spoken and written English (at least C1)
- Minimum 1 year professional customer service experience o equivalent customer facing role
- Experience supporting customers via e-mail, and/or chat
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Able to effectively tailor communication and style to different audiences
- Able to self manage and work independently in a fast-paced, constantly changing environment
- Organized and detail-oriented, able to recognize patterns
- Thrives on a team where expertise is shared and feedback is welcomed
- Solution and satisfaction driven, being able to discern when to provide compensation
- Plus, but not required: Knowledge of Office 360
- Plus, but not required: Experience with Zendesk, ServiceDesk or Freshdesk
- Plus, but not required: Able to meet minimum typing speed of 40 WPM while chatting with customers
- Plus, but not required: Interested in ecommerce with possible previous experience in leading ecommerce clients
