Customer Service Representative
Helpware
full-time
Posted on:
Location Type: Hybrid
Location: Cookeville • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Junior
About the role
- Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers
- Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries
- Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources
- Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Healthcare experience is not required but is considered a plus
- Startup experience is a plus
Benefits
- Employee benefits (Healthcare, Paid Time Off, & 401K)
- Meditation app
- Referral program
- Paid training
- Work from home
- Computer equipment
- Great culture
- Growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcommunicationcollaborationproblem-solvingcustomer serviceinsight sharingprocess improvementadaptabilityattention to detailinterpersonal skills
Certifications
high school diploma