Customer Service Representative
Helpware
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇷 Puerto Rico
Visit company websiteSalary
💰 $14 per hour
Job Level
Junior
Tech Stack
Cloud
About the role
- Collaborate with core team members and department heads to navigate customers' needs and deliver optimal results
- Provide first-level support to customers via email and/or chat in a timely and professional manner
- Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
- Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
- Process and prepare information for auditing and reporting purposes
- Effectively communicate technical information to non-technical users
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Bilingual in Spanish (C1) & English (C1)
Benefits
- Work from home
- Computer equipment
- Great culture
- Growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
collaborationcustomer serviceproblem solvingcommunicationtechnical communication
Certifications
high school diploma