Backup Support Specialist
Helpware
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇦 Ukraine
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage incoming leads via live chat and quote queue
- Qualify customers, understand their needs, guide them through blueprinting and quoting
- Coordinate order/quote workflows and meet internal deadlines
- Support the customer journey from Quote to Closed Won, including confirming products, coordinating mockups, approvals, and store launches
- Maintain documentation and payment tracking in internal tools
- Assist with promo codes, seasonal follow-ups, and store performance
- Respond to customer chats/emails and guide them through platform onboarding
- Support setup of online stores, upload items, merchandise correctly, and optimize store activation
- Perform basic image edits (Photoshop or similar) and coordinate with Design teams when needed
- Ask qualifying questions, determine account potential, and route opportunities to Sales
- Maintain CRM hygiene (tickets/contact pages)
- Configure custom products with supplied artwork and mockups
- Enter product details (SKUs, pricing, colors, customization options) with high accuracy
- Validate setups before publishing
- Review agreements and place orders accurately in internal platforms
- Support Sales/Inside Sales with manual tasks and order processing
Requirements
- Excellent English written communication
- Experience in Customer Support, Sales Support, or Back-Office roles will be a plus
- Strong attention to detail and accuracy in data entry
- Tech-savvy and confident using multiple apps and internal systems
- Ability to multitask, prioritize, and work in a fast-paced environment
- Customer-centric mindset with problem-solving skills
- Ability to collaborate with different teams (Sales, Design, Operations)
- Fast learner able to switch between workflows
Benefits
- Medical insurance after the trial period
- English classes
- Corporate training and events
- Opportunity to work in a global company with career-growth potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryimage editingCRM managementproduct configurationquote managementorder processingmockup coordinationpayment trackingstore setupmerchandising
Soft skills
written communicationattention to detailmultitaskingprioritizationcustomer-centric mindsetproblem-solvingcollaborationfast learningadaptabilityorganizational skills