Program Manager – Customer Services, Product Protection

Helprise

Program Manager leading strategic programs for customer protection and after-sales service. Overseeing business cases, vendor selection, and operational implementation for Helprise's global initiatives.

Posted 7/15/2026contractRemote • 🇵🇱 PolandSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex business transformation programs, with a strong focus on financial acumen, vendor sourcing, and cross-functional team leadership. Proficient in developing and presenting strategic business cases and operational models for customer protection and after-sales services.

Highest-signal resume keywords

Business Transformation Program ManagementFinancial Modeling and Investment AnalysisVendor Sourcing and ProcurementCross-Functional Team LeadershipExecutive Communication and Stakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Case DevelopmentInvestment AnalysisUnit EconomicsContractual ConsiderationsRegulatory ComplianceSubscription Business ModelsPilot Program EvaluationSuccess Metrics DefinitionOperational PreparednessRisk Management

Soft Skills

Negotiation SkillsAnalytical SkillsDecision-Making SkillsInfluencing SkillsCommunication Skills

Industry Keywords

Consumer ProductsConnected DevicesAfter-Sales ServicesProtection ProgramsService-Based Business Models

About the role

Key responsibilities & impact

Own the program end-to-end, from business case development through pilot delivery and scale-up recommendations.
Lead the development and validation of the commercial and financial business case, including investment analysis and unit economics.
Drive vendor sourcing and selection processes, including RFI/RFQ preparation, evaluation, negotiations, and recommendation.
Define and implement the operating model for customer protection and after-sales service solutions.
Coordinate cross-functional teams across business, technology, legal, procurement, finance, operations, and regional markets.
Prepare executive-level presentations, investment recommendations, and decision materials for senior leadership.
Oversee launch readiness, including contracting, partner onboarding, operational preparedness, and go-live activities.
Design, monitor, and evaluate pilot programs, defining success metrics and providing recommendations for future expansion.
Manage day-to-day program governance, risks, dependencies, and stakeholder communication.

Requirements

What you’ll need

8-12+ years of experience managing complex business transformation programs within consumer products, connected devices, after-sales services, protection programs, or related industries.
Proven experience owning end-to-end strategic programs as a business lead, beyond traditional project or PMO responsibilities.
Hands-on experience leading vendor sourcing, procurement, or strategic partner selection initiatives involving multiple stakeholders.
Strong financial acumen with experience building and defending business cases, financial models, and commercial assumptions.
Understanding of commercial, contractual, and regulatory considerations in customer service or protection-related offerings.
Experience working with subscription, membership, or service-based business models is highly desirable.
Strong executive communication and stakeholder management skills, with the ability to influence senior decision-makers.
Demonstrated ability to lead cross-functional international teams and deliver large-scale strategic initiatives.
Excellent analytical, negotiation, and decision-making skills.
Fluent English.

Benefits

Comp & perks

Work flexibility - We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.
Basic benefits package - We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.
Development on your terms - We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.
Integration and shared experiences - We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.